Privacy Policy

This Privacy Policy explains how United Machinery Service ("we") collects, uses, and protects your information when you use Only Needles.

Information We Collect

• Contact and billing details: name, email, phone, billing and shipping address, and GSTIN (if provided).
• Order details: the products you order, amounts, and invoices.
• Technical data: cart and login session data stored in your browser to operate the site.
• We do not collect or store your card or bank account numbers — payments are handled directly by Razorpay.

How We Use Your Information

• To process orders, generate GST invoices, arrange delivery, and provide customer support.
• To comply with tax and other legal obligations.
• To send you order and shipping updates.

Sharing

• With our payment gateway (Razorpay) to process payments.
• With courier and logistics partners to deliver your order.
• With government authorities where required by law (for example, GST).
• We do not sell your personal information.

Cookies & Local Storage

We use only strictly necessary cookies and browser local storage to operate the store. We do not use advertising, analytics, or third-party tracking cookies, and we do not build advertising profiles about you.

• Login session (customer_session) — keeps you securely signed in to your account. Removed when you log out or when it expires.
• Cart & favourites (browser local storage) — remembers the items in your cart and wishlist on your own device; this data stays in your browser.
• Payment — during checkout, our payment gateway Razorpay may set its own cookies to process the payment securely. These are governed by Razorpay's privacy policy.

Because these cookies are essential to deliver the service you ask for, the store cannot function without them. You can clear or block cookies in your browser settings, but login and checkout may then stop working.

Data Security & Retention

We take reasonable measures to protect your information. Invoice and transaction records are retained for the period required under applicable tax law.

Your Rights

You may request access to or correction of your personal details by contacting us.